Refunds and Returns
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
LIVANI will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery.
The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged.
If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.
Please note that refund will not include the outward shipping fee and a restocking fee of 10 AUD will be deducted to the final amount you will be refunded for.
MONEY BACK GUARANTEE
In order to be eligible for our Money Back Guarantee, please read the criteria below:
- Claims must be made before 45 days of purchase
- Time/date stamped images to be provided when usage commenced to date of guarantee at least 3 days apart between each usage (minimum of 4 staged images to show no progress in hair and scalp health)
- All remaining items must be returned to LIVANI AUSTRALIA for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 45 day guarantee, please contact us at firstname.lastname@example.org